1.8 Create Overpayment SA

Reference: Manage Pay Plan Payment Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CC&B

Description: An overpayment SA may be created for excess credit over the amount of the account's payoff balance dependent the overpayment distribution defined on Customer Class. The overpayment SA credit will be transferred to other Service Agreements the next time the Account bills. Refer to 4.3.1.1 CC&B Manage Payments for details.

This task is the same for online as well as automated batch processing.

Process Names

•	PUPL - The upload payments process creates payment events, payments, and tenders using the records in the various payment staging tables.

Entities to Configure

•	Customer Class

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SA Type

Available Algorithms

•	OVRPY-CREDSA - Keep overpayment on a “credit SA”